SHIPPING, RETURN, PRIVACY & TERMS/CONDITIONS POLICIES
Orders for delivery within the UK start from £5.99 for standard orders. Please note that average UK delivery time is 3-5 working days and 7-12 working days Worldwide. Our wig units also require an additional 7-14 working days to process. A tracking number will be sent to you by email when dispatched.
All orders placed on Saturday and Sunday will be dispatched on Monday. All deliveries are made between 9am -1pm, which would need to be signed for (except bank holidays).
Failure to sign for the delivery would result in the package being sent back to your local depot for collection. Please note that Saturday and Sunday are not working days.
Due to the nature of the product and hygiene reasons we are unable to offer refunds. However, exchanges are acceptable if the hair is in its original condition. In order for an exchange to be accepted the hair must be undamaged, unworn and all the tags and packaging it came with must be still intact.
Hair that has been brushed, washed or altered will not be accepted. If the items meet the above requirements then they must be returned within 7 days of the receipt of exchange and another product of equal value or a store credit will be given.
TERMS & CONDITIONS
By accessing this web site, you are agreeing to be bound by RawHairClub.com web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
'Working Day' means Monday to Friday 9.30am - 5.30pm, in each week except any Bank or Public Holiday in either the location of RawHairclub place of business or the country of delivery or such other days when the Company's sales office is closed as notified to the Buyer from time to time.
If RawHairclub is made aware or suspects that the Buyer is a dealer in or is a supplier of hair extensions or is otherwise engaged in the hair extension supplies business, then RawHairclub reserves the right to refuse to sell to that Buyer in its sole discretion.
The information appearing on RawHairclub web site could include technical, typographical, or photographic errors. RawHairclub does not warrant that any of the materials on its web site are accurate, complete, or current. RawHairclub may make changes to the materials contained on its web site at any time without notice.
Your privacy is very important to us at RawHairclub. We guarantee to protect your privacy and promise to only to use information collected in accordance with the Data Protection Act 1998.
We vow never to collect personal or sensitive material without your consent. When you purchase a bespoke lace unit, we will collect information such as name, mailing address, phone number and email.
However, the personal information we collect allows us to keep you posted on our latest product announcements, and upcoming events. It also helps us to improve our services, content, and advertising.
This information will be kept confidential and secure, and will only be used for the agreed purposes of processing your order and fraud prevention.